247Trademate Refund & Cancellation Policy

247TradeMate – Refund & Cancellation Policy

We want you to be confident in choosing 247TradeMate. This policy explains how refunds and cancellations are handled.

1. Setup fees

• Setup fees are non-refundable once work has started on your website.
• If you cancel before work begins, we will refund the setup fee in full.

2. Subscription fees

• Subscriptions are billed every 4 weeks (or as agreed if you’ve chosen a 6- or 12-month plan).
• You may cancel your subscription at any time. When cancelled, no further payments will be taken, but fees already paid are non-refundable.
• Access to your website, hosting, email, and integrations will end when your current billing cycle expires.

3. Annual or multi-month payments

• If you have chosen a discounted 6- or 12-month plan, payments are non-refundable once the plan has started.
• Your services will remain active until the end of the prepaid period.

4. Payment errors

• If you believe a payment has been taken in error, please contact us within 5 working days at hello@247trademate.com.
• We will investigate and, if appropriate, issue a full refund.

5. Service dissatisfaction

• If you are unhappy with your service, please contact us as soon as possible so we can resolve the issue. Refunds are not guaranteed but may be considered on a case-by-case basis at our discretion.